SG outsourcing firm TDCX sees steady revenue growth in Q4

TDCX debuted on the New York Stock Exchange in September 2021. / Photo credit: TDCX

TDCX, a Singapore-based business process outsourcing (BPO) firm, has posted a revenue of US$131.4 million in the fourth quarter of 2022, up 14.2% year on year.

However, profit for the period was only US$18.6 million, a decrease of 13.3% from Q4 2021, which the company attributed largely to depreciation of the US dollar.

For FY2022, the firm’s revenue stood at US$493.9 million, up 19.6% from the previous year. It also saw a 1.1% year-on-year profit growth in the same period, reaching US$78 million.

Founded in 1995 by Laurent Junique, TDCX provides BPO services in customer experience (CX) for companies to acquire and retain new customers.

Its clients include tech giants like Meta and Airbnb, as well as businesses across sectors such as fintech, home sharing, travel, streaming, and ecommerce. TDCX operates across 14 Asian, European, and Latin American markets, employing over 17,800 staff.

In a previous interview with Tech in Asia, Junique said that the downsizing of companies seen across industries is “creating an opportunity for outsourcing.”

Meanwhile, TDCX expects to see “a spillover effect” of economic challenges in 2022 and 2023 but it remains optimistic about potential growth opportunities in newer markets such as India, South Korea, and Turkey, alongside the reopening of China.

In January, the firm launched a Digital CX Center of Excellence in Singapore as part of ongoing efforts to develop personalized CX solutions for clients in both physical and virtual environments.

See also: NYSE-listed TDCX eyes outsourcing boon amid tech layoffs