Client Relations Officer

About the Role

We are looking for a warm, professional, and articulate Client Relations Officer to be the face of our company with clients. This is a fully remote position where you will work directly with the founder and account managers and support the client communication from start to finish.

You are the kind of person who can calm a frustrated client, keep things moving without being pushed, and always knows how to say the right thing at the right time. You write clearly, you follow up without being asked, and you take pride in making clients feel looked after.

Job Description

• Serve as a point of contact for all clients — handling inquiries, updates, and follow-ups with warmth and professionalism
• Monitor and manage the company inbox and respond to clients independently using good judgment and approved guidelines
• Build and maintain positive relationships with clients throughout the engagement
• Send contracts and agreements to clients and guide them through the process
• Create and issue invoices accurately and on time
• Proactively follow up with clients on outstanding items, approvals, and deliverables — without needing to be reminded
• Send regular client updates and progress reports in a clear, reassuring manner
• Handle client concerns calmly and escalate to the founder only when truly necessary
• Maintain accurate client records and communication logs
• Coordinate content scheduling, PR releases, and blog post distribution
• Execute tasks as outlined in company Standard Operating Procedures (SOPs)

Qualifications

• Minimum education: Diploma / Bachelor's Degree in any field
• 2–4 years of experience in client relations, account management, customer service, or a similar role
• Excellent written English — professional, clear, and naturally warm in tone
• A calm and composed personality — able to manage client expectations without causing escalations
• Strong follow-through and attention to detail
• Proficient in Google Workspace (Gmail, Docs, Sheets)
• Comfortable working independently and managing priorities without close supervision
• Stable internet connection and consistent availability during working hours
• Experience managing a shared or executive inbox is a strong advantage
• Familiarity with invoicing or CRM tools is an advantage

Please mention the word HALLMARKS when applying to show you read the job post completely.

At SEO Copilot Pte. LTD., we are passionate, energetic, fast paced and innovative.

Benefits and perks of working with us include:

Compensation: Bonuses, Competitive salaries
Lifestyle: Casual dress code, Work-from-home