We are seeking a proactive and detail-oriented Business Operation Specialist to ensure the seamless execution of our learning programs, particularly for our corporate (B2B) clients.

📋 Key Responsibilities (Job Description) 

• Student Onboarding: Conduct effective student onboarding sessions (online and offline).
• B2B Client Support: Assist corporate students to ensure a smooth, end-to-end learning process.
• Operational Monitoring: Monitor class progress to ensure successful completion and high-quality delivery.
• Platform Management: Ensure students efficiently utilize the Student Dashboard, including class booking.
• Troubleshooting: Provide immediate support and resolve issues encountered by students or teachers during classes.
• Internal Coordination: Serve as a key liaison to coordinate effectively across departments (Business Team, Tech & Prod, and other Ops Teams).

✅ Qualifications & Requirements Essential Requirements 

• Education: Bachelor's Degree (S1) in any major (preferably Communication, Business Administration, or Management).
• Experience: Minimum 1 year of experience in a related field, specifically handling B2B clients/corporate accounts.
• Language Proficiency: Active English skills (oral and written) at a minimum of B2 level (Upper Intermediate).
• Tech Proficiency: Familiarity with online conferencing platforms (Zoom, Google Meet, MS Teams) and expert proficiency in Google Spreadsheet.
• Soft Skills: Strong public speaking skills, a genuine passion for handling students/customers, and passionate about administration/operational tasks.

Work Arrangement 

• Willingness to work in shifts.
• Fully on-site work arrangement is mandatory.

THE COMPANY

What we stand for

We believe language is a crucial part of the human ecosystem. It is not only for communication with other human beings or simply answering “Arigatou gozaimasu,” with “Douitashimashite.” Also, language does not only mean we can understand the idiom of “in someone’s shoes” without looking it up in a dictionary or googling. 

Let’s aim higher: language means breaking the mind barriers of what we think we cannot do. 

We have faith in education and how technology helps us to fill the gap between knowledge and access. We would like to take advantage of educational technology development to create an environment to learn and study without minding much about geographical and time issues. 

To put it in a nutshell: learning (languages) without boundaries.

Our short story

Starting from these thoughts, we decided to run an edutech company since 2015, formerly known as Squline, and based in Jakarta. CAKAP offers a solution for everyone who wants to speak other languages and learn more about different cultures. We reinvent language learning experience by providing an online platform for students and teachers; the idea is for you to study anywhere and everywhere.

Culture we are trying to engage in

We would like to create a conducive environment for everyone to learn, give their best, and have a good time embedding their roles. Hence,

• Learning process (and acknowledging one’s learning process) is essential in our team. 
• We value people with high curiosity and intellectual humility; we believe these are important virtues to make an improvement.
• We appreciate not only great and fresh ideas but also how to turn them into real-world applications.
• Respect and wit are not mutually exclusive; we trust that people can respect others by listening and not interrupting when they talk. Wit, while important, does not equal to chatters.