Gojek, ComfortDelGro Taxi to swap unclaimed rides with partnership launch

Gojek in Singapore / Photo credit: GoTo

After reaching an agreement in November 2022, Gojek Singapore and ComfortDelGro Taxi have officially launched their partnership in the city-state.

Under the partnership, which will roll out in two stages starting on April 29, rides unclaimed by drivers on one platform will become available to drivers from the other.

It would initially allow ComfortDelGro Taxi drivers to pick up unclaimed Gojek rides. Soon, Gojek drivers will be allowed to do the same for ComfortDelGro Taxi bookings. This way, both companies hope to reduce customer wait times and increase service reliability.

Jobs will always be offered first to driver-partners on their original platforms, the firms said.

“With this partnership, drivers will be able to see higher demand and improved earnings,” said Lien Choong Luen, Gojek Singapore’s general manager, in a joint statement.

Despite the improved service, ride prices will stay the same, both companies said.

Additionally, Gojek and ComfortDelGro Taxi said they are exploring partnerships in areas like electric vehicles, new revenue streams, and supporting services like insurance, driver training, and vehicle maintenance.

This partnership will face competition from the collaboration between Grab and Trans-cab, which was acquired by the regional super-app giant in July 2023. As of January 2024, ComfortDelGro still has the largest taxi fleet in Singapore with 6,512 taxis, while Trans-cab has 2,097 taxis.

See also: Does combining Grab with asset-heavy Trans-cab make sense?