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Shravanth Vijayakumar · · 3 min read

All eyes on HappyFresh as e-grocer’s woes mount

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Hi reader,

While staying home because of the Covid-19 pandemic, my wife and I likely tried every single e-grocery platform available in our Jakarta suburb – from GrabMart to Sayurbox and lately, Astro.

But interestingly, the one service that got stickier was WhatsApp. (And I’m talking about the rudimentary app, not the zhuzhed-up service they’re talking about in India.)

The supermarket we frequent has a WhatsApp account, so we message them our shopping list and an employee rings up the purchases. After paying via the Bank Central Asia mobile app, we book a GoSend driver who ferries it to our garage.

Somehow, it felt easier to do that than to use an e-grocery app. But now that pandemic-era restrictions have largely been lifted, why not just go to the supermarket in person?

It goes without saying that things have become much harder for companies like HappyFresh.

As a VC told me the other day, the question becomes: “What is the business’ reason for existing?” Is there still a need for this product or service, especially when there are no incentives attached?

HappyFresh is not the only e-grocery player facing struggles. But being one of the older, more established names in the sector means that all eyes will be on them.

Putra Muskita, journalist at Tech in Asia


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Shravanth Vijayakumar

Fascinated by all things tech, business and sport. Always down for a healthy discussion on these topics. Feel free to reach me at shravanth.vijayakumar@techinasia.com