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Hello reader,
I’m curious how many people truly enjoy the growing prevalence of chatbots. I’ve seen many people complain about them, but personally, I don’t think it’s all that bad.
As an introvert, I don’t like making calls, often preferring to chat through messages. Sometimes, the thought of having to call a customer representative makes me feel anxious – I’m not sure how many of you can relate to that. As such, chatbots have been somewhat of a positive development for me.
However, the downside is that they often lack a lot of the capabilities that one would expect when calling a business to get help or make inquiries.
It seems like we’re still in a bit of a teething stage. Perhaps the chat solutions offered by Toku, the subject of today’s premium story, could push us further along that path.
Till then, I’ll keep shuddering internally every time I key in a company’s phone number.
Today we look at:
- Toku having profitability on the cards
- An Indonesian air quality solutions company expanding to the Middle East
- Other newsy highlights such as the latest developments at TSMC’s chip plant and Pony.ai’s IPO
Premium summary
Toku to me
Image credit: Timmy Loen
Toku, whose cloud communications solutions are used by big-name partners like Foodpanda and Gojek, seems set for a stellar 2025. The firm says next year could be its first profitable one yet.
- You win some, you lose some: Toku has made several acquisitions recently, like its purchase of Activeo, a French customer experience consulting firm that helped it boost revenue by 33% in 2023. Though not all of Toku’s acquisitions have panned out well.
- Saucy sources: Toku says its revenue sources have shifted somewhat – sales from voice and text termination have fallen, while there has been an uptick in licensing and professional service income. That said, voice and message terminations still contributed roughly 63% of Toku’s total revenue in 2023.
- Forward-facing: The company remains confident, saying that it has a diverse revenue base, long-term contracts, and disciplined cost management efforts.
Read more: Toku eyes 1st profitable year in 2025 as acquisition bears fruit
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