Car parking user experience

I recently had an issue with my Macbook Air. I wasn’t able to hear the sound clearly when I was using my headphones. Sound would come out of one of the earbuds but not the other. I couldn’t quite figure out how to fix it, so I decided to take it to the experts – the Apple Store.

The most convenient store was the Apple store in Broadway Shopping Centre in Sydney CBD. I knew from past visits that the Apple store is located on the top level. Usually I hate driving to the city. Driving in Sydney CBD can be chaotic and stressful. The drivers have short tempers and there’s a lot of one way signs. So I had that stress in the back of my mind as I drove to the Apple Store.

A great car park experience

As I approached the carpark, I noticed there were two lines – a red line and a yellow line.

The cars ahead started naturally separating themselves into the lanes.

As I got closer, I noticed this sign which you might have seen in the distance in the above pics. It clearly said “Follow Red Line to Apple Store And Target Best Parking”. It was instantly clear to me which lane I should choose to get to the Apple Store.

I simply followed the red line all the way to the top. It was really easy and I parked near the entrance of the shopping centre.

I then went in to the Apple Store and it took a few mins to get served. Then they took my details down and said they think the problem is to do with the sound card that connects to the audio jack. The helpful staff said it would take up to 5 days. They issued me with a receipt and it had no charge on it.

I took it in on a Saturday morning. I got an email back on Sunday afternoon saying it was finished. Then I picked it up on Monday. I was initially concerned about handing my work laptop in and how long it might take. But it had no interruption to my work.