Shopify Chief Platform Officer says feedback for SingTel partnership “has all been positive”

Harley Finkelstein, Shopify’s Chief Platform Officer, has responded to a recent story about gripes that business owners have towards SingTel’s handling of its partnership with Shopify.

“The article made it sounds like there’s a problem with the Shopify and Singtel offering in Singapore — which doesn’t really reflect what’s actually happening,” he said.

Harley added that he’s seen thousands of new online businesses created in Singapore through this partnership, and that “the feedback has all been positive.”

He also said that the piece focused on the confusing email that went out, rather than the “big picture of how great this partnership actually is.”

Shopify has been focusing on Singapore because it believes entrepreneurs and small businesses are likely to be an engine of growth for the Singapore economy.

Harley highlighted some of the shops that have opened using Shopify, and they include fashion stores Uyii and TresLoveChic, photography outfit IPA Store, and home accessories retailer BoxinBlue.

SingTel has responded by saying that the information in the email it initially sent out to customers was incorrect.

“We apologise for the miscommunication and would like to clarify that the subscription for existing customers remains unchanged at US$59 per month.  We are contacting all affected customers to ensure that there is no confusion,” said a spokesperson.

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