Application Operations Tower Lead

Years of Experience 

Minimum 6–8 years in application operations/support, with 2+ years in a team 

lead or tower lead capacity 

Industry Background 

Telco or large-scale enterprise environment strongly preferred — familiarity with 

revenue-impacting incident dynamics (e.g., customer-facing app downtime 

affecting billing, complaints, NPS) 

Team Management 

Demonstrated experience managing 10+ engineers across multiple sub-functions 

(not a single specialist team) 

Client-Embedded 

Delivery 

Prior experience working within a client's operational structure under a staff

augmentation or managed-services model — comfortable with dual reporting lines 

(client operational authority + vendor organizational reporting) 

Incident/Escalation 

Management 

Strong grounding in ITIL-aligned incident, problem, and change management; able 

to judge when to escalate to client L3 vs. resolve at tower level

TECHNICAL COMPETENCIES 

Application operations across middleware, web applications, and integration layers 

Working familiarity with observability/monitoring tooling — ideally direct experience with Grafana, 

Datadog, or equivalent (TCOP-equivalent proprietary platforms count as adjacent experience) 

Understanding of SaaS-based application monitoring (for Campaign & Loyalty-type platforms 

where support is monitoring-only, not full ops) 

Basic-to-intermediate understanding of underlying cloud infrastructure dependencies (won't own 

infra, but must coordinate credibly with a Cloud Ops counterpart) 

Exposure to KPI/SLA-governed environments — comfortable working against a formal metrics 

framework (e.g., a 100+ item KPI matrix) and reporting attainment

Microsoft Dynamics 365 for Finance and Operations Microsoft Dynamics C5 Microsoft Dynamics CRM Microsoft Dynamics NAV Microsoft Dynamics SL Microsoft Dynamics GP Microsoft Dynamics Marketing ITIL

SIGMATECH is collaborative, progressive, energetic, innovative and open.

SIGMATECH has established itself as the trusted partner for use in mission-critical applications and service clientele from SME to 500 Fortune company.

Benefits and perks of working with us include:

Compensation: Competitive salaries
Lifestyle: Casual dress code
Progression: Professional development (Webinars & Prime Class)
Welfare: BPJS, Private Insurance, Transport Allowance