Student Services Officer BINUS @ Alam Sutera Campus

Job Summary:

• Interact with students or other stakeholders to provide and process information in response to inquiries, concerns and requests about documents and services
• Ensure effective and prompt respond to customer inquiries
• Ensure effective customer complaints handling process
• Provide valid and accurate students operational data
• Build strong and effective cooperation which support the overall objectives of the department
• Provide excellent services for students or other stakeholders

Job Requirements:

• Minimum Bachelor’s Degree (S1) in Business Administration, Management, Communication, Education, or a related field.
• Minimum 2 year of experience in customer service, student services, administration, or a related role.
• Excellent communication, interpersonal, and customer service skills with a strong service-oriented mindset.
• Strong administrative and data management skills, with high attention to detail and accuracy.
• Able to handle customer inquiries and complaints professionally, work collaboratively with various stakeholders, and proficient in Microsoft Office.
• Willing to be placed at BINUS @ Alam Sutera

Based on our belief in God, our passion for education, and our view of a bright future, we are committed to developing the nation and to building a global community through education and technology.

This commitment is reflected in the values of Bina Nusantara, which become the guidance of our actions:

• Striving for excellence. We continuously do our best to achieve high quality results in every aspect of our work.
• Perseverance. We stay calm, focused, never give up, and quickly recover in overcoming challenges.
• Integrity. We are honest, transparent, sincere, and courageous in doing the right thing.
• Respect. We Care for others; we value differences and contributions from every individual
• Innovation. We encourage creative, breakthrough, and sustainable ideas to continuously improve processes in order to achieve better results.
• Teamwork. We believe in the importance of collaborative, effective, and trustful working relationships as one team.