We are looking for a Technical Success Manager to join our Product Team. You will be helping understand customer’s technical needs and achieve their goals. This will ultimately help the customer benefit tremendously from the use of Jublia’s Technology.

If you have excellent client management skills and a passion for technology, we would like to meet you.

Responsibilities:

• Provide technical guidance to clients and partners; Develop solutions to address on-going technical client requirements with the aim of growing product usage.
• Define, develop, manage and document project schedule/milestones, proactively drive project related issues to appropriate resolution and plan for contingencies due to production related risks.
• Measure project performance to identify areas of improvement.
• Develop strong cross-functional relationships which enable the team to look forward and plan interdepartmental tasks without friction.
• Devise and implement processes and tools to improve cross-departmental communication and efficiency
• Ensure the complete implementation of the Software Development Life Cycle (SDLC) based on the client's inquiries and achieve exceptional product quality before deployment.

Requirements:

• Project management experience in a tech company minimum 
• Proven ability to work with cross-functional teams
• Excellent troubleshooting, debugging, documentation, and communication skills. 
• Experience seeing projects through the full lifecycle. 
• Skilled in managing multiple short to medium-term projects simultaneously
• Knowledge of programming concepts
• Understanding of API integration principles
• Experience working with APIs and using platforms like Postman or Insomnia
• Proven experience collaborating with engineers
• Understand the usage and creation of Project Requirement Documents (PRDs)
• Willingness to work in multiple time zones as our clients operate around the world.
• Fluent in written and spoken Business English.
• (Good to have) Familiarity with Python programming language. 

Why Jublia:

• This is going to be a learning experience like no other! Be prepared to be challenged in a fast-paced environment.
• Our global clientele will challenge your thinking about matchmaking in different geographical cultures, across more than 40 different industry sectors. 
• The products you build will be used by leading B2B events with over 100,000 unique users monthly. 
• We take pride in our coding and want you to do the same. Together, we are all about shipping clean and efficient code. 
• We are detail-oriented, especially with solving issues. We never do shoddy patching of codes. 
• We take your career growth and skills development to heart. We strive to help you lead a professional and personal life with us.

Our Great Range of Perks:

• We are mostly remote, where you can work from the comfort of your home, and enjoy flexible working time.
• Competitive range of health benefits to support your well beings.
• A generous budget to spend on setting up your home office or to support your continuous learning.
• Additional end of year paid holiday leave entitlement besides the common yearly paid leave. Spend the rest of the year with your beloved or enjoy the time by yourself.

In everything we do, we strive to build the best possible product. We combine simplicity and intelligence to enable organisers to best match people and content at their events.

We hire people who are positive, productive, and communicate transparently to create a thriving environment to deliver our best work.