Google Docs bug locks out users at random, raises privacy questions

Photo credit: Tech in Asia.

A Google Docs bug has been randomly locking out users since yesterday. Some were prevented from accessing their docs, while others were stopped in the middle of work or while sharing them, with a message that they were violating Google’s terms of service. Apart from sending shockwaves, this has raised privacy concerns.

Users unleashed a Twitterstorm after being shut out of what appeared to be innocuous docs.

Working away happily on @googledocs with a response to reviewers. Suddenly: "This document is in violation of Terms of Service". #WTF pic.twitter.com/o2pjoTTTWo

— Leighton Pumpkin 🎃 (@widdowquinn) October 31, 2017

Google Docs finally tweeted an acknowledgement of the problem, but users were not pacified.

@googledocs, you're already way behind the ball here. Tell us what you've done, and be quick about it. Your credibility hangs by a thread.

— Michael Cozens (@michaelcozens) October 31, 2017

Finally, a Google spokesperson issued a statement last evening with the following explanation:

“This morning, we made a code push that incorrectly flagged a small percentage of Google Docs as abusive, which caused those documents to be automatically blocked. A fix is in place and all users should have full access to their docs. Protecting users from viruses, malware, and other abusive content is central to user safety. We apologize for the disruption and will put processes in place to prevent this from happening again.”