500 Global joins $1.7m round of customer service startup

Viewabo, a US- and Taiwan-based customer support startup, has raised US$1.77 million in an oversubscribed seed round led by Hive Ventures. The round also saw participation from 500 Global, Draper Associates, and other investors.

Photo credit: Viewabo

Established in 2019, Viewabo uses its tech to allow companies to provide customer support services through video and livestreaming. Agents can add notes, pause, rotate the stream as per convenience, or save the stream for later review and training.

The customer support company currently provides its services to companies such as NZXT, a Los Angeles-based computer hardware manufacturer. Viewabo has also collaborated with NZXT on the latter’s computer-building service, helping simplify the troubleshooting process.

Viewabo said it will use the new funds to expand to new markets in the US and the Asia Pacific and make new hires for its engineering and growth teams.

“There is a lot of room for growth, especially in the small-and-medium-sized-businesses market, and we are excited to continue transforming the customer support experience,” said George Cheng, CEO of Viewabo.

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