We recently spoke with Michael Hansen, Zendesk’s Asia Pacific VP, about the company’s progress in Asia, as well as its plans for the future. Yesterday the company made an announcement that should help solidify its efforts both in Asia and around the world, raising $60 million in new financing led by Redpoint Ventures.
Zendesk’s CEO and founder Mikkel Svane noted in the announcement:
This new funding allows us to invest aggressively in global expansion, top-notch talent, and technology innovation. […] Today’s introduction of the ‘new Zendesk’ demonstrates how we are changing the face of customer service forever.
You can see more comments from the CEO in the video below from All Things Digital.
When we spoke to Michael Hansen, he pointed to the company’s Japan operations as being a big test for Zendesk in terms of entering a market locally. So we’ll have to wait and see how that effort goes. So far growth in this calendar year looks strong.
With the new announcement of a simpler, rebuilt interface, the online customer service solution is an even more attractive alternative for companies looking to move away from legacy solutions.
Redpoint Ventures is based in California, and has an office in Shanghai.
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