A lot of the systems that hotels currently deploy are standalone solutions that don’t talk to each other, observes Foo Tun Tshen, Frasers Hospitality’s head of innovation and business excellence. This disconnect often results in a very disjointed customer experience.

Seeking a solution, Foo turned to Infocomm Media Development Authority’s Open Innovation Platform. Through this IMDA initiative, he met travel tech company Vouch, which then developed a digital concierge to help address Frasers’ pain points.

IMDA’s Open Innovation Platform (OIP) gives tech providers the opportunity to work with big enterprises and have their solutions adopted on a sector-wide scale, while problem owners can find tailored tech-based solutions to the issues they face.

Find out about OIP on its website.

This content was produced by Tech in Asia Studios, which connects brands with Asia’s tech community. Learn more about partnering with Tech in Asia Studios.