Singapore International Chamber of Commerce’s chief executive Victor Mills had a problem: his certification services team was frequently disrupted by phone calls that were minor in nature, causing interruptions to their day-to-day work.

“We were looking for a solution that would help take away a lot of these phone calls and allow the team to focus on the processing side of work,” Mills recalls.

Through the help of IMDA’s Open Innovation Platform, Mills chanced upon 2359 Media. The enterprise productivity solutions provider then developed an AI chatbot to help Mill’s team handle frequently asked and easily answered questions.

Watch as Mills and 2359 Media’s account manager Victoria Ng share the story of their journey as innovation partners.

IMDA’s Open Innovation Platform (OIP) gives tech providers the opportunity to work with large enterprises and have their solutions adopted on a sector-wide scale, while problem owners can find tailored tech-based solutions to the issues they face.

Find out more on the Open Innovation Platform’s website.

This content was produced by Tech in Asia Studios, which connects brands with Asia’s tech community. Learn more about partnering with Tech in Asia Studios.