SK Telecom of South Korea has completed the trial phase of its AI customer service support system.

The system uses SK Telecom’s language and multimodal models to enhance customer service.

It features retrieval augmented generation to increase accuracy, handling both text and telecommunications images.

Key features include the AI knowledge search assistant, intelligent document processing, and an automated post-processing system. These innovations aim to streamline information access and improve consultation efficiency.

Recent SK Telecom developments