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Mobility platform Rapido warned over accessibility issues
The Delhi High Court has criticized ride-hailing platform Rapido for inadequate accessibility of its app for persons with disabilities, giving the company four months to fix the issues or risk suspension.
A visually impaired petitioner claimed the app fails to meet accessibility standards, prompting the Court to question Rapido’s compliance with the Rights of Persons with Disabilities Act, 2016.
The Court has summoned a Ministry of Road Transport and Highways official to explain efforts to enforce accessibility norms for ride-hailing apps.
An audit found 170 accessibility errors in Rapido’s app, with 81 classified as major failures under the Web Content Accessibility Guidelines (WCAG) Level A.
Rapido acknowledged the issues and pledged updates.
Recent Rapido developments
| Timeline |
|---|
| 15-Feb-2025 🛵 Mobility platform Rapido to launch women-only bike taxis Rapido to launch ‘Pink Bikes,’ a women-only bike taxi service in Karnataka by 2025, creating 25,000 jobs for women. |
| 20-Jan-2025 🛵 Mobility platform Rapido expands to 500 cities in India Rapido plans to expand its bike and auto services to 500 cities in India by 2025, starting with five states. |
| 21-Dec-2024 🔒 India’s Rapido fixes data breach exposing user, driver info Rapido patched a security flaw exposing personal data of users and drivers, affecting over 1,800 entries. |
| 27-Oct-2023 🚖 In 50 Words: Rapido tests taxi service in Hyderabad, plans further expansion Rapido tests taxi service in Hyderabad, eyeing expansion to compete with Uber and Ola across major Indian cities. |
| 23-Dec-2021 💰 🇮🇳 Roundup: Swiggy may back Rapido in $200m round, and more Indian startups Jupitice and StarClinch raise $4.2 million in funding from local and international investors. |
| 06-Jul-2021 🛵 Rapido seeks bike taxi license in Indian state after breather from court Rapido files for bike taxi permits in Karnataka, aiming to expand services amid regulatory scrutiny and past bans. |
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