Timothy Tiah · · 5 min readI slammed this milk company on social media. Here’s how the CEO responded.
On the 17th of October I wrote this entry on my Dayre.
That Dayre entry was shared around and received some 84 comments, one of which had a link to the company’s official reason behind the whole thing.
It seemed that I wasn’t the only one affected and Farm Fresh Milk was just responding to it. This was their official response.
Dear valued consumers,
Recently there have been a spate of complaints about our Farm Fresh milk curdling and turning sour. Initially we had thought the problem was due to less than ideal handling on the retail level. At the same time, we were also doing everything to examine our operations at the processing level. We then discovered that a very small amount of our yogurt had somehow gotten into two of our filling lines. That explains the slight curdling of the milk and the sourish
taste, without the the typical spoilt milk smell.
We have since isolated these two filling lines. We truly apologize for the inconvenience caused and we understand that this has caused some consternation for you, our valued customers. The curdled product, though it may seem disturbing, was basically an unintended version of “yogurt milk”.
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