Technical Writer

Requirements:

1. S1 Teknik Informatika, Sistem Informasi, Ilmu Komputer, Teknik Telekomunikasi, atau bidang terkait.

2. Max 3 tahun pengalaman sebagai Technical Writer khusus di bidang IT/Telekomunikasi/Software Engineering.

3. Pemahaman dasar-dasar Infrastructure as Code (Terraform, Ansible) & CI/CD Pipeline.

4. Pengetahuan tentang standar ISO 27001 & ITIL Framework.

5. Documentation Tools: Confluence, Notion, MS Office, Google Workspace.

6. Diagramming Tools: Draw.io, Lucidchart, Visio.

7. Version Control & API: Git/GitHub/GitLab, Postman, Swagger.

Jobdesc:

- Pengembangan Dokumentasi Teknis: Menyusun, memperbarui, dan mengelola dokumen infrastruktur IT seperti Standard Operating Procedures (SOP), High-Level Design (HLD), Low-Level Design (LLD), Disaster Recovery Plan (DRP), dan Network/Architecture Topology.

- Dokumentasi Sistem & API: Menyusun dokumentasi integrasi API, panduan konfigurasi server/cloud, serta release notes untuk pembaruan sistem infrastruktur.

- Penyelarasan dengan Tim Teknik: Bekerja sama erat dengan Cloud/Network Engineer, DevOps, System Administrator, dan Security Specialist untuk menggali informasi teknis yang akurat.

- Standardisasi & Governance: Memastikan seluruh dokumen mematuhi standar framework IT service management (seperti ITIL), standar keamanan informasi (ISO 27001), dan regulasi internal perusahaan.

- Pengelolaan Knowledge Base: Mengelola repositori dokumentasi internal (misalnya di Confluence, Git, atau Notion) agar mudah diakses dan ditelusuri oleh tim terkait.

- Panduan Pengguna (User Guide): Menyusun panduan operasional (Troubleshooting Guide & Runbook) untuk tim L1/L2 IT Support dan tim operasional lapangan.

SIGMATECH is collaborative, progressive, energetic, innovative and open.

SIGMATECH has established itself as the trusted partner for use in mission-critical applications and service clientele from SME to 500 Fortune company.

Benefits and perks of working with us include:

Compensation: Competitive salaries
Lifestyle: Casual dress code
Progression: Professional development (Webinars & Prime Class)
Welfare: BPJS, Private Insurance, Transport Allowance