IT Operational

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• 1–3 years of experience in IT Support, IT Operations, Helpdesk, Application Support, or Technical Support.
• Experience in Level 1 (L1) IT/Application Support, particularly in handling user complaints and technical issues.
• Experience supporting banking applications or financial technology (FinTech) systems is preferred.
• Willing to work in a shift-based or operational support environment
• Strong ability to perform initial troubleshooting, issue identification, and basic problem resolution.
• Experienced in handling and monitoring user complaints, incidents, service requests, and support tickets.
• Ability to perform incident categorization, prioritization, escalation, and follow-up to ensure timely resolution.
• Basic understanding of API concepts, application integration, and system connectivity is preferred.
• Able to coordinate effectively with L2/L3 support, application teams, infrastructure teams, and relevant business/users for issue resolution.
• Familiarity with IT Service Management (ITSM) processes, including Incident Management and Service Request Management.
• Experience using ticketing/helpdesk tools and maintaining proper incident documentation.
• Good analytical and problem-solving skills, with attention to detail when investigating application issues.
• Strong communication skills, both written and verbal, with a customer/user-oriented approach.
• Able to work under pressure and handle multiple incidents or user complaints simultaneously.
• Good documentation skills and ability to prepare incident reports, issue logs, and operational updates.

At Indocyber Global Teknologi, we are adaptable, balanced, energetic, innovative and passionate.

Benefits and perks of working with us include:

Compensation: Bonuses, Competitive salaries, Transportation reimbursement
Family benefits: Paid maternity / paternity leave
Lifestyle: Company outings
Progression: Professional development
Welfare: Gym membership, Health insurance