Production Support

• Minimum 1–2 years of experience as a Quality Assurance (QA) or Application Support in the insurance or financial services industry. 
• Hands-on experience working with Life Asia, including policy administration, testing, troubleshooting, and production support. 
• Proficient in writing and executing SQL queries for data validation, analysis, troubleshooting, and database verification. 
• Strong understanding of relational databases and query optimization. 
• Good knowledge of Life Insurance business processes, including policy issuance, underwriting, premium collection, claims, endorsements, and policy servicing. 
• Experience in defect tracking, root cause analysis, and coordinating with development teams to resolve issues. 
• Familiar with Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), and defect management tools. 
• Strong analytical, problem-solving, and communication skills. 
• Ability to work independently as well as collaboratively in a cross-functional team. 

Preferred Qualifications:

• Experience supporting or implementing Life Insurance Core Systems. 
• Knowledge of insurance products and business workflows. 
• Experience using testing tools and issue tracking tools (e.g., Jira, Azure DevOps, HP ALM) is an advantage. 
• Understanding of APIs, system integration, or batch processing is a plus

At Graha Karya Informasi, we are innovative, energetic, balanced, collaborative and open.

Benefits and perks of working with us include:

Compensation: Competitive salaries, Transportation reimbursement
Lifestyle: Casual dress code, Company outings, Flexible hours, Free food, Work-from-home (Base on project)
Progression: Professional development
Welfare: Health insurance