Interview with Julian Low and the team behind ZopIM

Zopim is a company incubating under Garag3 from NUS that helps improve your visitors’ experience on your website. Their product enables your visitors and clients to stay in touch with you through your website, using the most convenient form of communication, instant messages. Of course, they have a larger than life story on how they got started. So, we managed to lock Julian Low and his fellow team mates in the Zopim team (Wenxiang, Royston Tay, Yang Bin) for an interview to tell us about ZopIM.

BL: Hi Julian, thank you for the interview. Tell us about your background.
Julian:Hi Bernard, for the interview, with your permission I would like to include the rest of my core team in this interview as ZopIM is our baby and I feel they too deserved the recognition for all their efforts.

A very brief background of the team is as follows:

Wenxiang is ZopIM’s server side developer & residential punk who despite having a rebellious streak, labors day and night, tweaking away to ensure that everything runs smoothly at ZopIM. Graduating from the National University of Singapore’s Faculty of Computer Engineering, WX’s thesis involves advanced customer profiling solutions which is integrated into ZopIM as a very useful tool for ZopIM users to track and understand their visitors’ web path and behavior.

Royston previously honed his engineering skills as a QA/software engineer at FaceTime Communications Inc, a leading company in Enterprise IM security. He helped developed internal stress and monitoring tools, and was involved in some technical marketing as well.

At ZopIM, he is now heavily involved in developing the web-based interface for ZopIM’s corporate customers and also chips in for Business Dev as the official Business Dude

Yang Bin aka YB is ZopIM’s Client & Agent side developer and is also our resident Javascript ninja. A coding masochist, YB has outlasted his peers in coding marathons and at last check, has not left his cubicle since. A gaming enthusiast, YB is the co-founder of Fragnetics.com, one of Singapore’s very successful game hosting companies.

As for me, I am just your average Joe who plain lucked out by having the wonderful opportunity to work with these extremely talented individuals, who not only share my passion for ZopIM but are crazy enough to go on this rollercoaster-ride adventure with me.

Majoring in Life Sciences, I was previously employed as an intern at Alpha Innotech Corporation based in San Leandro, California. I worked my way to Junior Product Manager and was handling multiple product lines before I left them last summer.