Startup raises $2.5m to build one-stop Web3 CRM tools

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Most Web3 brands rely on Web2 apps such as Google Forms, Telegram, and Discord for customer support. This makes customer relationship management (CRM) difficult due to rampant customer service fraud and the inability to identify end users across channels.

Justin Hu, co-founder and chief business officer of MetaCRM, believes that there’s a real demand for a streamlined CRM tool that integrates data from different channels in Web3.

Based in Taiwan, MetaCRM says its Web3 CRM products can connect on-chain and off-chain data to create blockchain-native solutions and analytics tools.

The startup has just raised US$2.5 million in a seed round led by Cherubic Ventures.

Funding details

• Funding amount: US$2.5 million
• Lead investors: Cherubic Ventures
• Other investors: Ondine Capital (活水资本), Red Building Capital (紅樓資本), Tribe Accelerator
• Stage: Seed
• Source

The company was co-founded by Hu, James Shen (CEO), Fang-Yu Liu (CTO), and James Chou (COO).

One of its main offerings, MetaForm, collects feedback and data and offers other features like smart airdrop. Meanwhile, MetaDesk aggregates customer tickets using on-chain tags to provide a single view of multichain transactions. And MetaPanel compiles on and off-chain activities to create comprehensive user profiles and generate insights for brands.

MetaCRM plans to integrate AI chatbot ChatGPT into the system. The startup said it is the first Web3 CRM solution provider for BNB Chain (formerly known as Binance Smart Chain) and the Arbitrum ecosystem.

More details