VoucherGone: Customers upset with daily deals site VoucherWow over missing orders

Update #1: VoucherWow has responded. Read the article or see unedited response at the bottom.

Update #2: Article is changed to reflect more accurately who the co-founders are.

VoucherGone

Singapore daily deals site VoucherWow has come under fire from consumers lately for undelivered items.

An online search has found over 30 identifiable complaints made against the site since 2012 on Facebook, mostly over displaced orders and unresponsive customer service. Allegations that complaints were deleted from their Facebook Page have also been made, along with gripes about receiving fake items and defective products.

That’s not all. The unhappiness has spread to the blogs and forums, and the comments on these blog posts are filled with horror stories.

Dexter Chan, a sales support executive, wrote that he ordered a voucher for a portable USB air humidifier that expired on 9 November 2012.  He did not receive the item after a month.

When he contacted a staff member for a refund, he was told that his request was being processed. But he never heard from them again. As a last resort, he left a comment on their Facebook Page, only to have it deleted.

When I contacted Dexter, he told me that he still has not received the item, nine months after the expiry date.

“I decide to stop pursuing them for the money and the goods because the amount is less than $10 and it’s not that worth it pursuing,” he said.

Another unhappy customer is Rohaizad Abdul Wahid, a technical operations manager.

He ordered a night light from VoucherWow and was told to collect the item by 1 July 2013. With his three-year-old daughter in tow, he traveled to the stipulated location to collect it, only to be told on arrival that there has been a “shipment delay”.

A staff told him that they did send out an email informing affected customers about the hiccup. He insisted that he only received the email after he visited the location.

“It’s pretty devious to claim you sent a notification email out when you clearly did not do so and then to try and pull a fast one by sending it out after the customer turns up,” he said.