Staying Ahead in Ticketing: ConnectPOS and KidZania Collaborate for Smarter Solutions
ℹ️ News provided by: ConnectPOS
ConnectPOS, a pioneer in ticket POS, streamlines ticketing at KidZania Hanoi for a seamless visitor experience.
VIETNAM – 7 Apr 2025 – The Asia Pacific ticket service market is projected to grow from $19.8 billion in 2022 to $30.2 billion by 2030, driven by digital adoption, mobile-first experiences, and O2O (online-to-offline) integration. To keep up, businesses must rethink ticketing, retail, and visitor management. ConnectPOS, a leading cloud-based POS provider, partnered with KidZania Hanoi to empower their operations by integrating a seamless POS system that supports ticketing, retail, and in-park transactions.
KidZania & ConnectPOS: A Case Study in Transformation
KidZania Hanoi is an educational entertainment park for children aged 4 to 15 in Vietnam, featuring 43 experience facilities and 48 career role-playing activities. It offers children a chance to explore dream careers and develop real-world skills through interactive simulations. As a pioneer in Vietnam’s International Educational Park sector, KidZania required a robust, unified system to manage ticketing, retail, and in-park transactions efficiently.
The Challenge
KidZania needed a POS solution that could handle both ticketing and retail sales while ensuring a smooth visitor experience.
– Ticketing Complexity – Customers could book tickets online or purchase them at the counter, mimicking real-world airport check-in. However, managing online-to-offline transitions required a seamless check-in process to avoid long queues.
– Retail and Food Sales Management – With hundreds of daily transactions across multiple registers, retail stores, and food spots, synchronizing sales data was a challenge. Moreover, some retail items, such as candy, were sold by weight, requiring precise POS integration.
– In-Park Currency & Payment Methods – KidZania operates with its own currency, kidZo, which children use for purchases within the park. A POS system was needed to integrate kidZo transactions while also supporting local payment options like VNPay.
The Solution
ConnectPOS provided a tailored, all-in-one POS system that addressed KidZania’s unique requirements:
Faster Checkouts – Reduced wait times at ticket counters and retail stores, improving visitor flow and satisfaction.
– Unified Ticketing & Retail System – Enabled seamless transactions across all areas, from entry check-ins to merchandise and food sales.
– KidZo Integration – Synchronized kidZo transactions across the park, so children could spend their in-park currency smoothly.
– VNPay Support – Integrated VNPay for quick, QR-based digital payments, improving convenience for visitors.
Simplified Staff Operations – A user-friendly interface reduced training time, allowing staff to focus on delivering a better guest experience.
ConnectPOS: A Partner for Ticketing Services in Asia
ConnectPOS is built to support entertainment venues, event organizers, and high-volume ticketing operations, providing a flexible and scalable solution for managing both online and in-person sales.
To meet the needs of ticketing and event-based businesses, ConnectPOS goes beyond traditional setups with mobile POS and self-checkout kiosks, making transactions faster and reducing congestion at entry points. Having worked with KidZania Hanoi, ConnectPOS understands the challenges of high-traffic venues and can tailor solutions to fit various event operations. It also adapts to different event operations, managing ticket sales, integrating with retail purchases, and keeping data synchronized in real-time to reduce errors and wait times.
ConnectPOS is a next-gen player in the point-of-sale market and the broader retail business. Established in 2013 as a subsidiary of SmartOSC, it has empowered enterprises across North America, Africa, Australia, Thailand, and Europe to transform their shopping experiences. Trusted by brands like ASUS, EMC Ticket, SCG and Yeti Cycle, ConnectPOS supports various industries, from electronics and ticketing to eyewear and specialty retail. Backed by a global award-winning omnichannel solution, it improves operations and drives sales through multiple touchpoints.
For more information about ConnectPOS, please contact:
Website: https://www.connectpos.com/
Email: sales@connectpos.com
About ConnectPOS:
ConnectPOS has evolved from an omnichannel POS into a next-gen innovator in the Point-of-Sale market. As a subsidiary of SmartOSC, a leading eCommerce agency in Southeast Asia, ConnectPOS was built to serve large customers across North America, Africa, Australia, Thailand, and Europe.
In Vietnam, ConnectPOS partners with KidZania Hanoi, the country’s first educational park, to streamline ticketing and retail sales. By integrating a seamless POS system, the partnership enhances operational efficiency and elevates the visitor experience.
For more information, please contact: