RIM Launches its First Singapore BlackBerry Expert Center

Vanessa Tan
6:00 pm on Dec 12, 2012

With 56 BlackBerry expert centers already in Indonesia, Research in Motion (NASDAQ:RIMM) has announced today that it has added Singapore to its growing list. The opening of the BlackBerry expert center is a first in Singapore, and it will be strategically located at The Cathay on Handy Road.

With the new center, it promises dedicated after-sales services for BlackBerry owners, and onsite repairs so customers won’t need a replacement handset. It will also have a range of BlackBerry accessories available for purchase.

Charles Dufourcq (pictured right), the country director for RIM Singapore, says that customer service is a vital component of RIM’s brand, and that the company has invested significant amount of resources in this area:

[It] makes complete sense for us to ensure that all BlackBerry users have access to excellent after-sales support [here in Singapore]. The BlackBerry brand is hugely important as we believe it represents not only our products but also our customers and our commitment to them.

For BlackBerry users based in Singapore who are keen to visit, the expert center is located on the fourth level of The Cathay, and operates daily from 11:00am to 8:00pm.


Replies
  • http://NA Dorothy

    Mr Charles Dufourcq,
    C/o Director for RIM Singapore…

    Welcome your operation team nearer to our doorstep for the group of BLACKBERRY users.

    kindly keep me informed by reverting me on your existency as I have a personal queries
    to enlighten & assist in retreiving from RIM LOUNDON to Singapore.

    MERRY CHRISTMAS TO YOU!

    TMP 9877-8169

  • Mechie Susanto

    Congratulations on the new Expert Centre in Singapore.

    I’m Mechie, and working for TES-AMM Singapore, a leading electronics (e-waste) management co that provides ARS and/or recycling service.

    TES-AMM is represented in more than 21 locations worldwide, with our Singapore office being Corporate Headquarter. TES group of companies cater services to many blue-chip, Multi-National Clients that generate or have electronics to recycle. Our recycling processes and facilities are fully licensed by the appropriate governing bodies, both locally and internationally.

    I would like to have a chat with one of RIM Singapore key Executives in order to find out how do they recycle their electronics from the used spare parts to take-back mobile gadgets of RIM brand. Especially with many countries adopting the WEEE and adhering to the Basel Regulations.

    Best Regards,
    Mechie

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