Ship secondhand seamlessly: SPX Express and Carousell’s team-up

Summary:

• Carousell has partnered with SPX Express to offer users more convenient and affordable ways to send and receive pre-owned items.
• The partnership expands Carousell’s Official Delivery network to 1,400+ drop-off points across Singapore, providing daily doorstep pick-up services.
• The move strengthens both players’ presence in the secondhand logistics market.
• Find out how you can use SPX through Carousell.

For years, the biggest friction point in Singapore’s thriving secondhand market hasn’t necessarily been finding a buyer.

Rather, it’s often about the logistics that come after a transaction. Think of familiar moments such as coordinating meet-ups at busy train stations or trying to spot the right person in a crowd.

Photo credit: Shutterstock

For those who opt for postage, the process can include printing shipping labels and physically mailing packages. On the other hand, private courier options may not always feel like the most economical choice. In the end, many would-be sellers end up holding onto items a little longer than planned.

This is where logistics companies like SPX Express, Sea’s logistics arm, come in. The firm recently partnered with classifieds marketplace Carousell in Singapore, joining its “Carousell Official Delivery” network. The move aims to provide Carousell’s users with more convenient and affordable ways to send and receive pre-owned items within the predominantly consumer-to-consumer (C2C) secondhand space.

“Buying and selling secondhand items should be simple and accessible to everyone,” says Vishal Salunkhe, chief business officer at Carousell.

Cutting costs and friction

The most immediate draw of the partnership for users is the price point.

Under the new partnership, buyers can now access more economical delivery fees starting at S$1.80 (US$1.40). According to Carousell, this is currently the lowest rate available on its platform and represents one of the most competitive shipping options for C2C transactions in Singapore. Besides that, sellers can opt for daily doorstep pick-ups at no extra cost.

Who doesn’t love cost-effectiveness? / Photo credit: SPX

The partnership also addresses a common barrier for casual sellers: printing shipping labels.

The new SPX integration offers label-less shipping for pick-ups and drop-offs. For the former, sellers only need to write the shipping tracking number on the parcel, and they can choose to leave it at a secure location for pick-up if they aren’t home.

As for the latter, sellers can write the tracking number on the parcel and show a barcode at one of the 500+ SPX service points across the island, reducing friction significantly.

Together, these features make it easier to complete a sale and allow casual sellers to participate without navigating complex logistics. This lowers the barrier to entry for everyday users, helping more transactions move from listing to completion.

Scaling the “Official Delivery” vision

This partnership builds further upon the Carousell Official Delivery program, which first launched in May 2023. By integrating SPX’s infrastructure into the platform, Carousell is further expanding delivery options for users with more seamless and cost-effective ways to send and receive pre-owned items.

Just pick and choose / Photo credit: SPX

Similar to other logistics options on Carousell, SPX also allows both buyers and sellers to track the parcel’s journey directly within the Carousell app and receive notifications.

“SPX Express is a natural partner with its extensive collection point network, robust doorstep pick-up services, and simple label-less shipping solution,” says Salunkhe.

The strategic play

With SPX’s expansive logistics network in the mix, the partnership encourages users to transact more on Carousell for added convenience and competitive delivery rates.

“We are already seeing promising early results from user feedback, with buyers and sellers sharing high satisfaction with the affordability and convenience SPX provides for label-less pick-ups and drop-offs, as well as its speedy delivery,” says Salunkhe.

“With this latest partnership, we look forward to serving more Singaporeans and making their day-to-day deliveries seamless and affordable,” adds Hoirul Hafiidz, director of SPX Express.

SPX Express is a leading logistics partner that empowers businesses across Southeast Asia, Taiwan, and Brazil.

Find out how you can use SPX through Carousell.

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This content was produced by Tech in Asia Studios, which connects brands with Asia’s tech community. Learn more about partnering with Tech in Asia Studios.