Toku, a Singapore-listed customer experience software company, has deployed its contact center system for Glovo’s customer service operations in 21 markets across Europe, Central Asia, and Africa.

Toku said the rollout began on August 15, 2026, and went live on October 2, 2026, after seven weeks. Glovo’s operations stayed online throughout the migration.

The deployment covered 70 call flows. Each market requiring separate work because countries used different telecom operators, phone numbers, and routing systems.

Toku previously disclosed an earlier deployment for Glovo’s sales operations in an SGX general announcement.

The new customer service deal is separate from the companies’ sales operations agreement announced in February 2026. That deployment supported Glovo’s sales operations in Spain, Italy, Romania, and Portugal.

Glovo is one of Delivery Hero’s brands, and the parent operates in multiple countries.

🔗 Source: Toku Ltd

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