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SG warns Foodpanda over misleading free delivery claims
The Competition and Consumer Commission of Singapore (CCCS) has warned Delivery Hero (Singapore) Pte. Ltd., operating as Foodpanda, about a misleading advertisement for its “Pandapro” subscription service.
The advertisement, displayed from July 1 to September 30, 2024, claimed “unlimited free delivery on all restaurants.”
In practice, subscribers received a US$3 discount on all restaurants or up to a US$6 discount on selected ones.
The investigation revealed that over 40% of transactions by Pandapro subscribers included additional delivery charges during the advertised period.
Foodpanda has acknowledged the findings and agreed to issue refunds to affected subscribers.
Recent Foodpanda developments
| Timeline |
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30-Apr-2024 🍽️ Foodpanda launches own food, groceries label
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19-Oct-2023 📦 Foodpanda names new interim CEO for Malaysia unit
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17-Oct-2023 🍽️ Foodpanda replaces CEO after he allegedly leaked details of Grab deal talks
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21-Sep-2023 📦 Foodpanda slashes APAC workforce as potential sale looms
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| 21-Sep-2023 🍔 Foodpanda deal would cement Grab’s market dominance – if regulators allow it |
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