Salesforce unveiled AIforce at Dreamforce 2026 in San Francisco on September 15, a system that lets employees use AI interfaces including Claude and Slack to access Salesforce data and complete tasks without opening customer relationship management software directly.

The product connects Salesforce customer data with workflows, internal rules, access permissions, and security systems. Employees can ask an AI assistant to identify accounts needing attention, assign follow-up tasks, and draft emails.

Salesforce also expanded its partnership with Anthropic through Claudeforce, which brings Salesforce functions into Claude. Chief executive Marc Benioff said AI would change how software is used rather than replace it.

The move comes as rival enterprise software vendors offer similar interfaces. Microsoft has outlined Copilot capabilities across Dynamics 365 and said Copilot for Service can work with external customer relationship management systems.

🔗 Source: Salesforce

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