Salesforce introduced Agentforce, an AI platform that enables enterprises to deploy autonomous agents for business roles without human intervention.

Agentforce automates tasks using low-code or no-code customization. It comes with built-in functions for immediate deployment.

Additionally, it enhances customer service with pre-built topics such as case and account management.

The system can perform tasks like troubleshooting and scheduling service appointments.

Companies like OpenTable and Saks are already utilizing Agentforce to boost workforce efficiency.