OpenAI said on July 23 that it introduced Presence in limited general availability for eligible enterprise customers.

The product supports voice and chat AI agents that can use company systems, take approved actions, and escalate to people when needed.

Presence is available through OpenAI’s Forward Deployed Engineers and select global systems integrators, rather than as a self-service offering.

OpenAI said Presence lets companies set permissions, policies, evaluations, and escalation rules.

After launch, Codex with the Presence plugin can suggest updates based on production sessions, escalations, and other quality signals.

OpenAI said BBVA is exploring AI-powered voice support for everyday banking needs in Mexico. SoftBank is testing customer conversations in natural Japanese, and IAG is exploring timely support during high-demand events such as severe weather.

The launch adds to the growing enterprise agent market. Microsoft said Copilot Studio agents can escalate conversations to human representatives, while its Service Agent can update status and take other case actions inside customer service workflows.

🔗 Source: OpenAI

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