Kuala Lumpur-based Respond.io, which provides customer conversation management software, said on June 16 that it raised US$62.5 million in a series B round led by New York City-based growth equity firm Camber Partners

The company said it will use the proceeds to support expansion in North America and Europe.

It also plans to pursue potential mergers and acquisitions in both regions.

Endeavor Catalyst and existing investors also joined the round, according to the Malaysian company.

Respond.io’s software helps mid-market business-to-consumer companies manage chats, calls, and email across channels including WhatsApp, Instagram, TikTok, and voice.

The company said it is profitable, with US$35 million in annual recurring revenue, 169% year-on-year growth, and a 30% profit margin.

In Respond.io’s 2022 series A, the round was led by Headline Asia, with participation from AltaIR Capital, Smart Partnership Capital, Sterling Oak Group, and Calendula Ventures.

Camber said it focuses on business-to-business (B2B) AI and software companies with US$3 million to US$20 million in annual recurring revenue and at least 20% annual growth.

It also offers operating support across go-to-market, data science, and talent.

🔗 Source: Respond.io