Ride-hailing company, Lyft, has partnered with Amazon and Anthropic to integrate AI into customer support, using Anthropic’s Claude AI via Amazon Bedrock.

The AI system has reduced resolution times by 87% while managing thousands of daily customer inquiries.

Lyft emphasizes that human support remains crucial for safety, fraud, and account-related concerns, ensuring AI does not replace employees.

The partnership also includes AI training for Lyft engineers to develop future tools aimed at enhancing rider and driver experiences.