Mumbai-based conversational AI platform Gupshup has launched a library featuring 15 pre-built and customizable AI agents.

The agents are designed to enhance conversational engagement for B2C businesses in sectors such as marketing, sales, and customer support.

These AI agents use large language models (LLMs) and can handle complex tasks beyond basic chat flows.

According to Gupshup, the agents are capable of planning, executing, and learning.

This makes them suitable for various industries, including banking, financial services, insurance (BFSI), ecommerce, retail, hospitality, and travel.

Recent Gupshup developments