🧔♂️ A friendly human may check it before it goes live. More news here
GXS cuts about 10% of workforce in restructuring move
GXS, a digital bank backed by Grab and Singtel, is cutting 82 jobs, or about 10% of its workforce, as part of a company-wide restructuring.
The layoffs affect staff across GXS Bank in Singapore and its tech center in India, after a strategic review of roles needed for ongoing operations.
CEO Lai Pei-Si told employees the cuts mark a shift from building the bank to running it, and that redundancies were based on business needs rather than individual performance.
GXS will offer affected employees three months of extended medical coverage, career transition support, counseling, severance payments, and gardening leave.
🔗 Source: The Business Times
🧠 Food for thought
Implications, context, and why it matters.
GXS losses reveal the cost of building digital finance outside Grab’s core mobility business
- Losses widened to S$214.3 million, while net interest income doubled to S$30.2 million. Building a digital bank from scratch consumes cash.
- Grab filed its 2024 annual report on March 14, 2025, which investors can review for updated GXS details to judge the path to profitability.
- A shift from building to running mode signals that GXS finished its initial technology build and early customer push. Losses persist, so scale still falls short of covering fixed costs. That makes the investment from Grab and Singtel hard to justify.
Software vendors selling compliance, risk management, and cost optimization tools can target Malaysia’s other licensed digital banks facing similar scaling hurdles
- Malaysia licensed five digital banks. The group includes GXBank (GXS’s Malaysian unit); AEON Bank; Boost Bank; KAF Digital Bank; and Ryt Bank. They operate under a foundational phase, with RM 3 billion asset caps set by the central bank. Rules cover liquidity and capital adequacy. They also cover consumer protection and cybersecurity.
- KAF Digital Bank won regulatory approval in December 2024. Ryt Bank followed in early 2025. Both institutions sit at an early stage, so scaling and cost control decisions now matter as they move from build to live operations.
- Enterprise software firms in regulatory technology (RegTech), fraud monitoring, or bank operations can build outreach lists. Start with the five Malaysian lenders above. Add Singapore’s four Monetary Authority of Singapore (MAS) digital banks. These are GXS Bank; MariBank; ANEXT Bank; and Green Link Digital Bank. Include Trust Bank, a Singapore consumer bank that runs via an app under a full bank licence. Pitch tools that lower unit costs while keeping compliance.
Recent GXS developments
Updated (Dec. 3, 5:30 p.m. SGT): This article was updated to remove Malaysia from the list. The layoffs affected employees only in Singapore and India.
Stay updated on the go with our mobile app.
Get latest insights with smoother, more personalized experience through TIA mobile app.




