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Dubai-based cloud firm Ziwo launches AI platform
Ziwo, a provider of cloud-based contact center solutions, launched its new AI platform, Ziwo AI, at the LEAP 2025 tech event in Riyadh.
The platform features voice intelligence to analyze customer sentiment in real-time, identifying emotions like frustration or confusion to help agents resolve issues more efficiently.
It supports both English and Arabic dialects for tailored, localized interactions.
This launch aligns with Saudi Arabia’s push to strengthen its AI infrastructure.
Ziwo, founded in the Dubai, specializes in cloud-based contact center solutions for businesses across the Middle East and North Africa (MENA) region.
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