Account Manager

We are seeking a dynamic Account Manager to serve as the primary point of contact for our client portfolio. This role combines relationship management, business development, and operational excellence to drive client satisfaction and revenue growth.

Key Responsibilities Client Relationship Management

• Serve as primary liaison for assigned client accounts via email and phone
• Maintain regular communication to ensure client satisfaction and address concerns
• Prepare and deliver comprehensive account reports and performance analytics
• Build long-term partnerships through exceptional service delivery

Sales & Business Development

• Identify upselling and cross-selling opportunities within existing accounts
• Conduct sales presentations and product demonstrations to clients
• Prepare for and support senior leadership in high-level sales calls
• Follow up on sales leads and move prospects through the sales pipeline
• Meet or exceed quarterly revenue growth targets for assigned accounts

Administrative & Operational Tasks

• Create, negotiate, and manage client contracts and agreements
• Generate and send accurate invoices in a timely manner
• Maintain detailed records of client interactions and account status in CRM
• Coordinate with internal teams to ensure seamless service delivery

Team Development (As Needed)

• Assist in recruitment and interview processes for account management team
• Participate in onboarding and training of new team members

Required Qualifications

• Fluent English (written and verbal communication)
• 2-3 years of account management or client-facing experience
• Strong email communication and professional writing skills
• Experience with CRM systems and sales processes
• Proficiency in Microsoft Office Suite and reporting tools

Preferred Skills

• Previous upselling/cross-selling experience
• Contract negotiation experience
• Basic recruitment or hiring experience

At SEO Copilot Pte. LTD., we are passionate, energetic, fast paced and innovative.

Benefits and perks of working with us include:

Compensation: Bonuses, Competitive salaries
Lifestyle: Casual dress code, Work-from-home