Operation Support

Hi!
PaylabsID is #hiring: "Operation Support"
 

📍 Full WFO – Jakarta Pusat (Sudirman)
  🏢 Industry: Payment Gateway / Fintech
 

🔎 Job Description
 - Menangani inquiry & keluhan transaksi dari Merchant (B2B).
 - Monitoring dan pengecekan transaksi Payin/Payout, dispute, chargeback, settlement.
 - Koordinasi dengan Channel Partner & tim IT jika terjadi issue.
 - Mengirim settlement report dan komunikasi resmi ke merchant.
 - Menjalankan tugas operasional lainnya dari atasan.
 

✅ Requirements
 - Minimal 1 tahun pengalaman di Operation Support / Merchant Support / Customer Service (Operation).
 - Diutamakan dari industri Payment Gateway / Fintech / PJP / Bank Digital / E-wallet.
 - Memahami alur transaksi Payin/Payout & dispute.
 - Teliti, responsif, dan mampu bekerja di bawah tekanan.
 - Wajib bersedia bekerja sistem shift, termasuk saat hari libur nasional dan periode peak seperti Idul Fitri.
 

📩 Send your CV here or via email: kholisah@paylabs.co.id with subject "YourName_Operation Support"
 

[Only shortlisted candidates will be contacted]

At PT. Wahana Pembayaran Digital, we are open, fast paced, innovative, collaborative and progressive.

Benefits and perks of working with us include:

Lifestyle: Casual dress code
Progression: Professional development
Welfare: Health insurance

What We Offer? 

Excellent remuneration package based on experiences. A chance to work in a dynamic team which focus on developing a new business opportunity that has impact on company's success. Young and fun work environment