Japan’s Business Collaboration Tool ChatWork Has 110,000 Users, Eyes Southeast Asia

Willis Wee
10:00 am on Nov 1, 2012


Japan’s ChatWork is an easy-to-use business communication and collaboration platform. The functions are simple, allowing businesses to set up private chat discussion groups which can be accessed via PC and mobile apps.

ChatWork also helps business managers assign and track tasks given to other team members. Sending files via ChatWork is easy too, and it’s free for companies who have less than 40 users, and pricing ranges from $2 to $4 per user per month for enterprises that are larger. The more users that join, the cheaper it gets.

ChatWork currently has more than 110,000 users, and about 15 percent of them are paid users.

The company was actually first founded as a web consulting company in March 2000 by its CEO Toshiyuki Yamamoto. But a representative, Shuhei Tanigawa told me that through the company’s dealings, they found that there’s a big demand for having an “effective internal communication tool.” So ChatWork was developed and launched in March 2012 to meet the demand. He added:

The review and feedback from users has been great and the number of users are skyrocketing, so as a company, we’ve decided we commit to this business, which means we have given away most of the business we had so far to our business partners in order to focus on ChatWork. At the same time, we have changed our company from EC Studio to ChatWork Inc.

In the near future, ChatWork plans to expand to Southeast Asia and it will be landing in Singapore to get the hang of the startup culture first before deciding which other markets to pursue. ChatWork is currently available in English, Japanese, Simplified Chinese, and Vietnamese.

  • Sean

    Looks like fast growth but how is it different to Yammer?

  • Sjana

    16500 x $4 = $66,000 in revenue. Is that enough to cover expense? Team and cost look big.


  • http://www.chatwork.com/ Shuhei


    Thank you for your question.

    Yammer is “Facebook for internal use”(We call it social content discovery in other way), which means they are not specialized in communication, so according to existing user, internal usage ratio gets lower and lower, but ChatWork take the roll of “the message that has a purpose”, so users are very active, and because UI is simple,not only developers but also any type of business organization or teams, including customer support related team can use ChatWork.

  • http://www.chatwork.com/ Shuhei


    Since CEO founded company, we’ve been self-funded company.
    Now we are focusing on ChatWork business, but we’ve been in this industry for more than a decade,
    used to serve as IT consulting/Web consulting company, so financially we are profitable.

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