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Rita Liao · · 1 min readIn brief: Didi to beef up customer support after passenger murders
Via The Paper (translated from Chinese):
[Didi] is setting aside a new RMB 140 million [around US$20 million] fund dedicated to boosting its safety support team. It’s decided to stop outsourcing customer services and will expand its in-house customer support team to 8,000 employees by the end of this year.
The initiative was announced this morning by Cheng Wei, Didi’s founder and CEO. The Chinese ride-hailing firm has taken steps to beef up safety measures following the second murder of a rider in three months that prompted government scrutiny and public outrage.
Didi also said yesterday that it would be pausing all late-night services, including its Taxi, Express, and Premium offerings. The ride-hailer has already suspended Hitch, the feature involved in the two passenger murders, since August 27.
Currency converted from Chinese yuan. Rate: US$1 = RMB 6.84
Correction (September 5: 4:30pm): An earlier version of the article stated that Didi suspended Hitch on September 4. The article has been updated to reflect that the service has been suspended since August 27.
Editing by Eileen C. Ang
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