In brief: ClassPass accused of hiking Hong Kong rates without warning

• Customers in Hong Kong have accused fitness startup ClassPass of hiking their rates without warning.
• Several customers aired their frustrations on social media over the past week, with some saying they were charged around 50 percent more than their intended monthly commitment.
• ClassPass defended its price adjustment, saying members were given advance notice. The company said emails were sent to members telling them that their monthly plan will increase starting February 8. ClassPass told HKFP this is due to the expiry of its introductory launch pricing.
• The incident isn’t a first for the fitness startup. ClassPass customers in Singapore also voiced their complaints over subscription price hikes last month.

Source: HKFP

Currency converted from Hong Kong dollars. Rate: US$1 = HK$7.85