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Battling Against Rocket Internet’s Lazada, Bhinneka Wants to be Indonesia’s Amazon

Enricko Lukman
Enricko Lukman
8:07 pm on Jun 27, 2013


Indonesian homegrown B2C e-commerce site Bhinneka recently celebrated its 14th anniversary. The company has consistently made its presence felt among the country’s top online shop players and it is natural for us to wonder what lies ahead. To that end, we spoke with Bhinneka CEO Hendrik Tio about the company’s progress and vision.

Interestingly, the vision Hendrik lays out for us involves the company fighting hard against Rocket Internet’s Lazada Indonesia.

Diversifying products

Bhinneka is arguably Indonesia’s biggest online store for computers. It is 100 percent locally owned and has been profitable since the first year of its inception back in 1999. While Bhinneka has established its spot as the number one online store for computers in Indonesia for quite some time, the company recently rolled out 13 new product categories including home appliances, musical instruments, and even toys.

Those new product roll-outs could potentially shake Bhinneka’s branding as an electronics company. Hendrik says that they have actually been trying to rebrand themselves from “the number one computer store” to “the number one web store” in Indonesia for a few years now.

Will this move confuse customers? Hendrik doesn’t believe so. He says that the broader image Bhinneka has is as a “trusted online shop.” In fact, a lot of those new product categories were chosen based on the demands of its users, and the new line-up has so far been received positively. What is Bhinneka’s vision? “To be Indonesia’s Amazon,” says Hendrik.

Bhinneka earns close to $60 million in revenue per year

Bhinneka’s vision is definitely a big one. Hendrik told me that currently Bhinneka oversees 148,000 daily visitors, a 40 percent traffic growth since December last year. He notes that 85 percent of his users have come to it organically as the company isn’t spending that much on marketing. Bhinneka records close to IDR 600 billion ($60 million) in revenue per year, but most of that figure still comes from Bhinneka’s offline retail stores.

Unsurprisingly, Bhinneka’s best-selling product category is computers and notebooks; second-place goes to mobile devices. But when it comes to sales and revenues, the former category outsells the latter by a factor of three. Hendrik has high hopes for Bhinneka’s photography section as well.

The race against Lazada to be top

bhinneka lazada amazon indonesia

Rocket Internet’s Lazada recently nabbed another $100 million in funding and stated its intention to be Southeast Asia’s Amazon; this makes it a natural rival to Bhinneka’s ambitions. And in just over one year, the former company has become a major e-commerce player in Indonesia and has now overcome Bhinneka in terms of Alexa ranking. Lazada Indonesia had 250,000 daily visitors a couple of months ago, and is now aiming at profitability in 2015. How does Bhinneka plan to beat them?

Hendrik first told me that he is happy to have a competitor like Lazada Indonesia as it helps grow and educate the market about the e-commerce industry. If Lazada Indonesia grows, then Bhinneka will inevitably get some of that, and vise versa. Having competitors also helps drive the team to perform better.

He then said that this battle is not a sprint, but more like a marathon. He believes that there will be a place for two or three big B2C stores in Indonesia in the next decade. When speaking about his strategy to beat his competition, Hendrik points out four things as core strengths: Most of Bhinneka’s user-base is organic, the company has physical stores which complement its online store, Bhinneka knows the Indonesian market very well as it has been in the industry for over a decade, and lastly, Bhinneka has been profitable for 14 years already.

Kaskus and TokoBagus could be rivals too

A lot of people may not realize this, but Bhinneka has opened a C2C product listing feature called “Bursa Bhinneka” as early as 2003, but it hasn’t taken off. Now, Bhinneka is also going to integrate its product listing feature inside its main B2C store pages.

When the integration is completed, users will then be able to view other versions of the same product sold by users on Bursa Bhinneka – a bit like Amazon’s Marketplace offerings. This is definitely a great feature that will help users sell their wares on Bhinneka’s site. Hendrik hopes to launch it in early 2014.

Hendrik says that embracing C2C sellers – as first done by Kaskus and TokoBagus – makes sense because C2C rival sites have already taken Bhinneka’s market share. So why not get those same individuals and larger merchants to sell their wares on Bhinneka’s site too?

That new feature will also help Bhinneka check the correct market value for products, as well as convert more visitors into customers. During the conversation, Hendrik also told me that Bhinneka is eyeing the fashion and travel industries 1 too.

Is Bhinneka being too ambitious?

All of these plans make Bhinneka look very ambitious indeed. So far the company hasn’t spent too much on marketing in comparison with rivals like Lazada Indonesia and BliBli, and I suspect that it won’t change its approach too much for its domestic projects.

Another local e-commerce giant revealing big plans today is the country’s biggest online forum site Kaskus. The company announced today that it’s going to open an eBay-like marketplace later this year.

What do you think, folks? Can Bhinneka beat Lazada Indonesia to be Indonesia’s Amazon in the long run? Will its C2C product listings be able to disrupt Kaskus and TokoBagus as well? Tell us your thoughts on the comments!

(Edited by C. Custer, Steven Millward, and Willis Wee)

  1. Bhinneka launched Bhinneka Travel three months ago, but the feature was aimed at pleasing the company’s corporate clients rather than regular users. This potential travel industry jump that Hendrik’s talking about is one catered more towards regular users.

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Have Your Say
  • Nita

    The company with resources likely win. Bhinneka have a tough fight

  • Hendro Susetio

    I hope Bhinneka will win the fight. :).

  • http://kusman.com Obed Kusman

    First of all, I’ve not shopped at Bhinneka.com yet so I couldn’t really tell about their products, services, etc. Second of all “Sky is the limit” – nothing is impossible nowadays. When Hendrik Tio, CEO of Bhinneka said, “To be Indonesia’s Amazon” that’s a broader statement. Amazon is the World’s Largest e-commerce. In my opinion probably what he meant he wanted to follow Amazon.com business model. Every company wants to be_______ but again you have to understand their domestic market first. There is nothing wrong to aim high like id byte’s slogan “Building the next world class company” there is only one Amazon.com so make it the next big thing – Bhinneka.com Again, it’s impressive enough to have $60 million in revenue per year in Indonesia. Just keep it going and never give up! I’m going to end my comment, “Let’s Change the world – One Country at a Time. Starting now: #Indonesia.” – O. A. Kusman March 2013

  • http://morebusiness.gopher.co.id Ferris Sapalia

    It’ll be interesting to see what strategies they use for bringing on board new customers. Both look like they have valuable services.

  • Matt

    Bhinneka will lose on user experience, that’s for sure.

  • Saputra

    Bhinneka lose on user experiences, because they can not give a time estimation for urgent and no information for customer about the stock (ready or not)..
    If you ask them about time estimation for the product to arrive to your place before you buy it, they will answer your question very ambiguously.. I bought a DSLR Camera before, and i lose the moment that i want to take with it because “they” lying on me… not only it, after do some checking on the local store, i found less price than what Bhinneka give.. less price + Bonus bags + i can get it just in one day not one week and not lose that important moment.. uhh.. how stupid i’m :(