Agentic AI: A Transformative Solution for Business Operational Efficiency

Summary:

• Agentic AI is a transformative technology for businesses. It offers substantial benefits across various industries with real-world applications.
• Platforms like Google Agentspace are crucial for making agentic AI accessible, scalable, and secure for all businesses.
• Discover how you can leverage agentic AI to improve operations, strengthen customer relationships, and drive innovation.

Have you ever felt frustrated when trying to contact customer service? Experiences like long queues, slow responses, and mismatched questions and answers are not only annoying for customers but also detrimental to businesses.

Photo credit: Getty Images

Authentic and efficient customer interactions have become crucial. Businesses have turned to automation to improve their customer service efforts, starting with simple chatbots and evolving into agentic AI.

In a Capgemini survey of 1,100 executives from large companies around the world, 10% of respondents said their firms are already using agentic AI, while 82% plan to integrate the tech into their operations within the next three years.

Businesses see the potential of agentic AI to change the way they interact with customers and manage operations.

Advanced capabilities

Unlike conventional software that executes predefined commands, AI agents can think, plan, remember, and perform tasks – like sending emails or scheduling meetings – autonomously. Agentic AI learns from experience and adapts to new situations without constant human direction.

For businesses in Indonesia, agentic AI can enhance customer interaction, automate operations, and drive growth. Its adaptability to local contexts, including support for processes like employee onboarding, can give companies an edge.

According to research from Stanford, MIT, and the National Bureau of Economic Research, access to AI assistance can increase worker productivity by an average of 15%, measured by the number of problems solved per hour.

Leading companies in Indonesia are already integrating agentic AI into their operations. Here’s how it’s being applied across different industries:

• Banking
  • In the banking sector, agentic AI modernizes legacy systems by automating tasks such as documentation, coding, code review, and feature integration. It’s also used to streamline the credit risk memo creation process by helping relationship managers extract data, draft memo sections, and prioritize reviews, resulting in increased productivity and faster credit processing times.
• Retail
  • Agentic AI is transforming retail by enhancing customer experience and operational efficiency. Agents act as personalized shopping assistants, guiding customers to products through dynamic recommendations and conversational support. Operationally, agents streamline processes like supply chain management and inventory, making retail businesses more agile and productive.
• Telecommunications
  • Telcos use agentic AI to combine data sources and provide personalized, contextually relevant answers. By unifying all knowledge sources and automating tasks, agentic AI can save time searching for information and enhance collaboration and productivity.

Photo credit: Indosat

An AI-native telco: How Indosat is embracing agentic technology

As one of Indonesia’s leading telecom providers, Indosat Ooredoo Hutchison has a clear vision: to become an AI-native telco.

To achieve this, Indosat CEO Vikram Sinha is leveraging strategic partnerships and advanced technology, including an agentic AI platform. As he mentioned during an interview, using Google Agentspace, Indosat saw a 10x increase in employee productivity by providing them with a dedicated AI assistant that helps automate repetitive tasks.

Sinha, also stated that the use of Agentic AI can help with various operational challenges. For example, the tax department can now complete reports more effectively, and the legal division can handle complex documents and contracts in a matter of minutes or days.

Discover how you can leverage agentic AI in your own business 

Agentic AI is finding use in other Indosat units as well. With the tech, the tax department completes reports more effectively, while the legal department can handle complex documents and contracts in minutes instead of days.

Beyond internal uses, Sinha says that Google will support the development of Sahabat.AI, an open-source large language model designed in Indonesian and regional languages.

This initiative aims to protect Indonesia’s cultural heritage and strengthen local research, highlighting a shared commitment to building a more resilient and innovative digital ecosystem in the country.

The platform powering the next wave of AI

The success stories and potential of agentic AI highlight the need for a platform that makes this technology accessible and secure for all businesses. This is what Google Agentspace aims to do.

Agentspace is a unified, secure platform designed to help businesses build, manage, and adopt AI agents at scale, without requiring deep technical expertise. It provides employees with an integrated workspace where they can find information, automate tasks, and get assistance from AI agents.

Photo credit: Google Cloud

Key features of the platform include:

• Integrated workspace: Agentspace allows employees to access integrated search, analysis, and synthesis capabilities through a single platform, pulling from data sources across the organization.
• Agent Gallery and Agent Designer: It simplifies adoption with a pre-built Agent Gallery of ready-to-use AI agents. For custom needs, Agent Designer offers a no-code interface, enabling anyone to create and deploy agents catered to their workflows.
• Google-built agents: The platform also includes specialized agents from Google like Deep Research and Idea Generation. These tools are designed to help employees tackle complex challenges, from synthesizing large amounts of information to generating and validating new business ideas.

Recognizing that data security and privacy are important for any business, Agentspace is built on Google Cloud’s infrastructure with enterprise-grade controls. It offers:

• Granular access controls: Companies can manage who can access specific data and features, ensuring that sensitive information remains protected.
• Network protection: Additional safeguards are in place to prevent data leakage and provide extra layers of security.
• Guaranteed data privacy: Company data will never be used to train other AI models.

With these advantages, AI agents is no longer just a future concept – it’s a real solution ready to drive efficiency and innovation. By providing a secure and accessible platform, companies can empower their teams, automate complex workflows, and focus on strategic tasks that create real value. Agentic AI gives businesses an opportunity to build smarter operations and more personalized customer relationships.

Google Cloud provides cloud computing services that enable various organizations worldwide to transform their businesses using digital technology, and to do so with best-in-class infrastructure, a digital transformation platform, and services tailored to their respective industries.

Discover how you can leverage agentic AI to improve operations, strengthen customer relationships, and drive innovation – without cost barriers or complexity. To explore how this could work for your business, sign up for a complimentary consultation with a Google Cloud specialist.

SIGN UP NOW