Posts Tagged: Customer Service


The good, the bad, and the ugly of launching a food delivery service in the Philippines

Philippine startup Metroplate relaunches as a food delivery service.

  • July 15, 2014
  • at 3:00 pm
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Chinese E-Commerce Giant Jingdong Caught Selling Fake Eye Cream?

Chinese e-commerce site Jingdong (formerly known as 360Buy) is one of China’s biggest B2C e-commerce platforms, but according to a Bei...

  • June 13, 2013
  • at 10:00 am
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Chinese Online Shoppers’ Top Complaint: It Doesn’t Match the Pictures!

China’s e-commerce industry is both massive and profitable, but from a consumer standpoint, it still has a way to go. That is on displ...

  • January 25, 2013
  • at 8:00 am
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Email Support Startup SupportBee Emerges from Beta, Launches Publicly Today

If you attended our Startup Asia Jakarta event back in June, you’re already familiar with startup SupportBee. It aspires to simplify e...

  • September 27, 2012
  • at 2:20 pm
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Zendesk Growing Strong in Asia, With New Office Soon Opening in Japan [INTERVIEW]

With over 20,000 customers around the world, cloud-based customer service software provider Zendesk has been growing at a fast pace since it...

  • September 5, 2012
  • at 6:30 pm
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New Zopim makes it easier for you to engage your most important customers

Zopim, a Singapore startup that gives businesses the ability to chat live on their website with customers, has launched a new version of the...

  • August 9, 2012
  • at 12:00 pm
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Dangdang Compensating Users for Account Thefts

A few days ago, a number of Dangdang (NYSE:DANG) users reported that their accounts had apparently been hacked, resulting in the theft of so...

  • March 26, 2012
  • at 4:00 pm
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My Thoughts About Tiger Airways’ Miscommunicated Flight Delay

I’m on vacation this week! That ought to mean relaxation and some carefree fun, but unfortunately my bliss was broken almost immediately b...

  • September 9, 2011
  • at 9:08 am
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Don’t F*** Around With Social Media Savvy Customers

That was something Steven Payne, vice president of Evergreen Entertainment, learned the hard way. Payne’s company operates a chain of ...

  • February 27, 2010
  • at 1:06 am
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When it comes to customer service in Thailand, Apple’s Tim Cook wins

Three and a half years ago, NBC published a post about how the then newly-appointed Apple CEO loves answering customers’ emails. The piece...

  • January 16, 2014
  • at 4:30 pm
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5 Customer Service Tips for Startups

Michael is the vice president and Asia Pacific managing director at cloud-based customer service software provider, Zendesk. We all know tha...

  • May 29, 2013
  • at 8:00 pm
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Zendesk Celebrates 25,000 Users Worldwide, Enjoys Strong Asia Growth

Today cloud-based customer service solution provider Zendesk has announced that it now has more than 25,000 customers around the world. And ...

  • January 11, 2013
  • at 1:45 pm
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Zendesk Raises $60 Million to Help With Global Expansion

We recently spoke with Michael Hansen, Zendesk’s Asia Pacific VP, about the company’s progress in Asia, as well as its plans for...

  • September 14, 2012
  • at 10:08 am
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Zopim Refreshes Its Online Customer Chat Service, Adds iPhone App Too

Singapore’s makes a customer service live chat web app, and its staffers have been extra busy this Singaporean National Day ...

  • August 9, 2012
  • at 11:55 pm
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Wild Honey restaurant slammed for favoring foreigners, and what we can learn from it

What really pissed people off was the response from Guy Wachs, the restaurant's founder.

  • April 24, 2012
  • at 2:31 pm
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Customer Service: The Next Big Hurdle for Chinese E-commerce?

China’s e-commerce scene is rapidly developing into a robust, mature market. In the past few years, online shopping has taken off, and...

  • March 22, 2012
  • at 4:30 pm
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Customer Service Statistics [INFOGRAPHIC]

Great products must be paired with great customer service. But it doesn’t seem to be the case for businesses in general, as the infogr...

  • June 13, 2010
  • at 1:19 am
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3 Benefits When Using Twitter As A Customer Service Tool

When we, the customers have a complaint or query directed to a company, we either visit the corporate website or ring up the busy hotline. B...

  • October 26, 2009
  • at 11:22 pm
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