Posts Tagged: consumer rights

China ecommerce

New regulations force China’s e-stores to offer hassle-free, 7-day product returns

All e-commerce sites operating in China must soon offer hassle-free seven-day product returns to their customers. This new regulation from C...

  • February 18, 2014
  • at 2:16 pm
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Apple App Store accused of porn in China

China Names Porn Offenders That Should be Shut Down, Apple’s App Store Included

Tim Cook’s got more explaining to do. Just a couple of weeks after Apple’s (NASDAQ:AAPL) apology to Chinese consumers that follo...

  • April 17, 2013
  • at 9:20 pm
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On the Chinese Internet, Anything Can Be Deleted If You’ve Got the Cash

March 15, World Consumer Rights Day, is something of a big deal in China. Among other things, state broadcast conglomerate CCTV generally us...

  • March 13, 2012
  • at 3:30 pm
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Taobao Launches Microsite to “Name and Shame” Counterfeit Sellers and Cheats

Alibaba has long been criticized for not being tough enough on cheats and counterfeiters who use platforms like Taobao to trick consumers. A...

  • March 8, 2012
  • at 9:00 pm
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Ripped off by a site you found on Baidu? Now the search engine will compensate you

Consumers have been complaining for years about links in Baidu’s search results — both organic and paid — that lead to fra...

  • August 9, 2013
  • at 1:00 pm
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China’s CCTV Accuses Apple of Bias Against Chinese Customers

Yesterday was World Consumer Rights Day. Every year in China on March 15, China’s official state broadcast network CCTV airs an invest...

  • March 16, 2013
  • at 1:09 am
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bad-customer-service

Customer Service Fail: More Than 40% of Group Buy Complaints Unresolved

In the spirit of the upcoming Consumer Rights Day (March 15), group buy tracking site Tuan 800 has published a report about customer complai...

  • March 12, 2012
  • at 11:00 am
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shutterstock_75019528

Local Chinese Government Bureau Decrees No More Pay-Per-Minute Calls, Telecoms Say “Whaa?”

Are you sick of paying for a full minute of phone time when your call lasted only a few seconds? Probably not. But if you are, the Harbin In...

  • February 14, 2012
  • at 11:00 am
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