If you attended our Startup Asia Jakarta event back in June, you’re already familiar with startup SupportBee. It aspires to simplify email support for small businesses and teams, and after a period of beta testing the service is finally launching today.
SupportBee features an interface that deliberately resembles Gmail, so it will be familiar to the majority of users, especially companies which use Google Mail for business. The ability to add labels and stars to mails is a big plus. As you can see in the video demo below, ticket states (like “active,” “pending,” or “answered”) are eliminated in the interests of simplicity. There’s also a handy snippets function for quick replies in email (see below).
The service is accessible via the web browser, and with a responsive design it can be viewed on on smaller screens as well.
SupportBee’s CEO Prateek Dayal says that its service is attractive to smaller teams where everyone gets involved in customer support, noting:
All the companies that are currently using SupportBee have their entire team on the desk.
The startup is still bootstrapped, and has snagged a number of customers already. After its public launch today we can expect more people to jump on board, as SupportBee thus far looks like it is being warmly received.