Fetch Plus founder and managing director Carmen Benitez has replied to a recent article about the unhappiness surrounding SingTel’s SaaS marketplace myBusiness, emphasizing that the questionable email was a one-time, isolated incident. Her reply (edited):
As a vendor on their SaaS platform, I can assure you and your readers that this type of incident has never happened to us and/or our customers. In addition, through the exhaustive provisioning SingTel requires, I have had the chance to personally go back and ask new SingTel-based customers about their experience and it has only been positive. Which is what we expect and are pleased to see as this is very important to us and SingTel.
As a Singapore-based company with various similar-style partnerships like SingTel across APAC and the US, I do think it is important that your readers hear from an actual vendor who has customers through SingTel. First, we as a company have only been very pleased, in fact, extremely pleased with the professionalism and proactive approach SingTel’s team has provided to going to market as well as servicing our product to their SME client base. We have had multiple meetings with a whole slew of SingTel employees at their request who want to learn the intricacies of our product. This has opened new opportunities to their customer base that have proven to be a huge win-win for all.
I do believe Shopify and its customers will see the issue you report as isolated. And I do extend my well wishes to SingTel and all its current/future vendors through its SaaS dashboard as I know this is the most innovative SaaS platform for the SME marketplace in Southeast Asia.